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VW Clinics Ltd trading as SCORPIO CLINICS
Scorpio, Christchurch Road, Virginia Water, Surrey GU25 4PX
telephone 01344-845801 e-mail firstname.lastname@example.org
‘Personal information’ means any information that is capable of identifying you.
‘We’ means VW Clinics Ltd trading as SCORPIO CLINICS.
We collect and process data because we have a legal obligation to do so and it is adequate, relevant and limited to what is necessary.
What information we collect and when
We collect and process information when you telephone the clinic to make an enquiry or appointment, when you email us, when you access our online booking system via our website or if you visit the clinic in person.
At the point of enquiry or booking we may ask you for ;
We will also record the findings of a physical examination.
How we use this information.
We use electronic records that are hosted internally and our online booking is hosted by a third party (Rushcliff Ltd).
All information is kept electronically in a file that directly relates to your episode of care.
We use this information;
We do not pass on your information for commercial purposes.
We take all reasonable steps to ensure that our information is kept up to date and rectified if necessary. It is also your responsibility to inform us if any personal information changes.
How long do we keep personal information
We have a legal obligation to retain records for 8 years after the conclusion of treatment.
If the record relates to a child or young person, the records must be kept until the patient’s 25th birthday or 8 years after death.
We may retain electronic records indefinitely for use if you return for another episode of care and for analytical purposes.
How do we protect your information
We take organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing.
You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request to the address at the start of the policy.
Disclosure of your information
We may pass information with your permission to other medical professionals who may be involved in your care; this may include GPs, consultants, occupational health departments or other Health and Care Professions.
This information may be passed on in the form of a written letter which is given to you - if this is the case, the letter becomes your responsibility and the protection of its contents is your responsibility.
If the information is passed electronically by email, it will be password protected and we will take all reasonable precautions to transmit the information securely.
All changes will be notified on our website.
If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
VW Clinics Ltd trading as Scorpio Clinics
Surrey GU25 4PX
jHours of business
Monday to Friday 7.30am – 8pm
Saturday 8.30am – 5.30pm
Sunday emergencies – please call 01344 845801
Monday 9am - 4pm
Thursday 9am - 4pm
Thursday 9am - 4pm
Emergencies can usually be seen at Virginia Water. Please call 01344 845801
How much will it cost?
Each session is charged at £60.00, whether it is the initial assessment / treatment session or a follow-up treatment, with shockwave, pilates and men's health packages by arrangement. Find out more about private medical insurance cover...